Interesting to see the launch of a new bank Metro Bank today and its intention to place customer service at the heart of its offer, and to use the shopping mall as it model.
We know from our own work in retail that good service remains the number one issue for all shopping centres, so making this a key differential is both a brave and commendable move. I’m not sure their rates will tempt me to open an account however I may well mystery visit them just to see exactly what it is that make them different.
